Knowledge Hub
Our Knowledge Hub is here to provide you with useful information, documents and answers to a wide range of questions about connecting to the National Grid.
If you can’t find what you want here, get in touch.
Regulated document library
Adopting and operating networks through our OFGEM licensed IDNO requires us to provide clients and customers with a range of Regulated Documents. Click here to view our Use of Systems documents.
Priority Services Register
All energy companies – including network suppliers who deliver power – work together to care for customers who need some extra help and support. The support is provided to people who are on the Priority Service Register
FAQs
Sometimes power cuts are unavoidable because of conditions beyond anyone’s control. Other outages are planned for maintenance. If you’ve got a query, start with our FAQs.
Glossary
Within the Electricity Industry, as in many other sectors, we use lots of specialists terms, phrases and acronyms. This glossary explains just a few of them.
Power cuts
If your power supply is cut off, you can report if by calling our free 24-hour helpline: 0800 0548 192.
News and events
Keep up to date with the latest news from the Eclipse Power Group including Industry events we are attending or exhibiting at.
Regulated document library
Adopting and operating networks through our OFGEM licensed IDNO requires us to provide clients and customers with a range of Regulated Documents. Click here to view our Use of Systems documents.
Priority Services Register
All energy companies – including network suppliers who deliver power – work together to care for customers who need some extra help and support. The support is provided to people who are on the Priority Service Register
FAQs
Sometimes power cuts are unavoidable because of conditions beyond anyone’s control. Other outages are planned for maintenance. If you’ve got a query, start with our FAQs.
Glossary
Within the Electricity Industry, as in many other sectors, we use lots of specialists terms, phrases and acronyms. This glossary explains just a few of them.
Power cuts
If your power supply is cut off, you can report if by calling our free 24-hour helpline: 0800 0548 192.
News and events
Keep up to date with the latest news from the Eclipse Power Group including Industry events we are attending or exhibiting at.
Technical standards
Our electricity networks are built to meet the same technical standards of the regional DNOs.
From initial design to energising and managing the network, you can count on us to guide you through the entire process. You can always rely on us to come up with innovative and flexible solutions – all based on an in-depth understanding of our license conditions and industry regulations and compliance. Our experience enables us to be more flexible and offer an innovative engineering solution, whilst meeting the same Technical Standards as the local DNO.
Useful links
As well as our own library of information, you may find these links useful too.