Eclipse Power Networks elevates Customer Journey in project delivery with a focus on Innovation and Collaboration

In the fast-paced industry of electricity connections, Eclipse Power are driven by our core values of expertise, innovation, collaboration, and delivering excellent customer service.

As an OFGEM licensed Independent Distribution Network Operator (IDNO) we provide an effective alternative to using the local DNO. This means that Developers, Contractors, and Independent Connection Providers (ICPs) can gain significant benefits over the standard DNO connection to the National Grid – all delivered by a team of highly experienced experts in the electricity connections industry.

“At Eclipse Power Networks, we don’t just deliver projects; we encourage relationships. Our values guide us every step of the way, ensuring that we not only meet, but exceed our clients’ expectations.” Ben Croxford, Director, Project Delivery Connections

Central to our ethos is the commitment to being Friendly experts.

With a team of approachable and knowledgeable professionals, we ensure that clients feel supported and valued throughout every interaction across the customer journey. Whether it’s addressing technical queries, or providing guidance on electrical design, we pride ourselves on being a trusted partner to deliver project energisation and adoption.

Ben’s thoughts on the year ahead…

“Customer service and delivery are so important to the success of an organisation. We have a very exciting year ahead where we want to take a fresh look on what our customers expect and need to deliver outstanding services to their client.

We want to learn from our customers on what we could do better, what we do well and what their pain points are. This proactive approach will allow us to strategically design our processes and ways of working, they need to adapt and flex across different sectors and customer groups, allowing us to provide a bespoke offering which is an exciting challenge.”

Embracing a collaborative approach to problem-solving…

By working closely with clients, we seek to ensure that solutions are not only technically sound but also aligned with industry standards and regulations. This approach aims to create a feeling of partnership and involving our clients in the project journey, ultimately leading to an accelerated adoption to our network.

Ben commented; “We need to continually evolve as an industry, as a business and as people to transform the industry. I am fortunate to be leading a team of incredible individuals, but more importantly, make an even more powerful team. We have a lot of work to do, and we are not perfect (yet) but we strive to improve and see obstacles as an exciting challenge to solve.”

A deep understanding of grid connections…

We aim to set ourselves apart by being confidently flexible as we navigate the challenges and complexities of the industry. This flexibility allows us to find engineering solutions that save our clients both time and money, without compromising on quality or compliance.

Alongside this, we adopt a commitment to continuous improvement with a naturally curious mindset; there is always a quest for ‘better ways of doing things’, which drives exploration and innovation, ensuring that every project benefits from fresh perspectives.

“We’re relentless in our pursuit of innovation. It’s ingrained in our DNA to challenge the status quo and seek out novel approaches to tackling challenges and finding solutions. The ethos for us is we want to accelerate our customers growth which in turn will accelerate ours.”

Relentless innovation setting us apart in the industry

Our dedication to innovation sets us apart in an industry often bound by convention. Whether it’s streamlining processes, enhancing efficiency, or driving cost-effectiveness, we consistently push the boundaries to deliver exceptional outcomes for our clients. This has been seen more recently in the implementation of our Stage & Gate process.

Creating a people-orientated culture

As we continue to evolve, our values remain a driving force in creating a culture of excellence, collaboration, and customer-centricity. We aim to prioritise our people, providing a positive work culture where our team feel valued and respected.

Ultimately, our goal is to focus on being a people-orientated company, build trust with customers to meet their needs for network adoption and streamline the customer journey. Our goal is to provide a positive experience for customers when dealing with an IDNO.

Ben summarised; “Its exciting times with the utilities industry and I’m proud to be part of it but even more proud to be part of an incredible team. Not just the delivery team, but every single person, team and department throughout Eclipse. Providing customer service is our way of life.”